Understanding our shipping process and your responsibilities as a customer.
At EngraveX, every personalised tag is created specifically for the customer. Once your order details are submitted, our team processes the engraving based on the information provided and the live preview approved by you.
EngraveX does not operate its own in-house shipping or logistics service. All orders are shipped through third-party courier/logistics partners.
Once your personalised tag is ready, we will hand over the package to the selected courier partner for delivery to the address provided at the time of ordering.
Delivery timelines may vary depending on the destination, courier partner, weather conditions, public holidays, operational issues and other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and PIN code.
EngraveX will not be responsible for delays, failed deliveries or additional shipping costs resulting from:
If a shipment is returned to EngraveX due to an incorrect address or failed delivery, additional shipping charges may apply for re-dispatch.
Where tracking is available, customers will receive the relevant tracking information once the order has been dispatched.
Customers can use the tracking details provided to monitor the progress of their shipment.
While we work with our courier partners to ensure timely delivery, EngraveX does not directly control the courier's operations.
In case of an unexpected delay, customers may contact us with their order details, and we will coordinate with the courier partner where reasonably possible.
Delivery dates provided by EngraveX are estimated timelines and not guaranteed delivery dates, unless specifically stated otherwise.
If your package appears damaged at the time of delivery, please document the condition of the package with photographs/videos and contact EngraveX as soon as possible.
We will review the matter and coordinate with the courier partner where applicable.
Since EngraveX tags are personalised products created specifically for each customer, customers must carefully verify the live preview before confirming their order.
EngraveX will not be responsible for spelling, grammatical or other personalisation errors that were present in the customer-approved preview.
If an error occurs due to a discrepancy between the approved preview and the final engraved product, please contact us with your order details so that we can review the issue.
We're here to help with any shipping or order-related questions.
support@engravex.in +91-70202-72714Website: engravex.in